VISITOR INFORMATION
Visit
Help us keep the model railway accessible to everyone
At the HZERO museum, everyone is welcome: families with children, groups, school classes, and individuals with physical or intellectual challenges. The model railway, along with the other elements of the museum experience, is available to all but requires our care and respect during visits to ensure its preservation.
The model railway is almost entirely protected by glass because the miniature elements are extremely delicate. For this reason, we ask all visitors to exercise caution during their visit.
A few simple rules to follow during your visit
To ensure your time within our facilities is as enjoyable as possible and to help preserve the model railway, we kindly ask all visitors to read and follow these simple rules:
- Bags, backpacks, fanny packs, and other bulky items must be stored in the lockers with keys provided at the museum entrance.
- Bringing food and/or liquids into the museum is prohibited except for liquids, aerosols, and gels for medical purposes or special dietary needs as well as baby food (bottles, formula, baby food jars) in cartons with a capacity of less than 250 ml for children.
- Pets are not allowed inside the museum.
- Do not lean over or cross the protective glass barriers of the model railway, either with your body, mobile phones, or cameras.
- Running is not permitted.
- Smoking, including electronic cigarettes, is prohibited.
- Carrying children on your shoulders is not allowed.
- Aggressive behavior towards staff is strictly forbidden.